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Return Policy
RETURN & REFUND POLICY
We want you and your baby to be completely happy with your purchase. If you are not satisfied, we are here to help.
1. Eligibility for Returns Due to hygiene reasons, we can only accept returns on unopened and unused packages of diapers or wipes.
- Items must be returned within 30 days of the delivery date.
- Products must be in their original packaging.
- Opened packs of diapers cannot be returned unless they are defective or damaged upon arrival.
2. Damaged or Defective Items If you receive a damaged box or defective product, please contact us at manager@soft-touch-baby.site within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund immediately.
3. How to Initiate a Return
- Email us at manager@soft-touch-baby.site with your Order Number and reason for return.
- We will provide a Return Merchandise Authorization (RMA) and shipping instructions.
- Pack the item securely and ship it back to us.
4. Refunds Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment within 5–10 business days.
5. Exchanges If you need a different size (e.g., Size 2 instead of Size 3), please initiate a return for the unused item and place a new order for the correct size to ensure faster processing.
